Emergency Water Damage Process Overview*

2/9/2017 (Permalink)

Our goal is to make it "Like it never even happened"

ONE HOUR: 

Within one hour from a notice of loss, a SERVPRO Franchise Professional will contact you to arrange for service. You'll know help is on the way!

FOUR HOURS:

Within four hours of loss notification, a SERVPRO Franchise Professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage. 

DETAILED EXPLANATION:

A trained, uniformed and equipped SERVPRO Franchise Professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome. 

PRETESTING:

A SERVPRO Franchise Professional will begin pretesting for restorability, working from the source of the damage outward. 

EIGHT HOURS:

Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally your adjuster or property manager.

CLEANING & RESTORATION:

SERVPRO Franchise Professionals will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. They will use state-of-the- art restoration techniques to ensure your property is taken care of right the first time.

FINAL WALK-THROUGH:

After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction. 

*Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.